Information Page Index Our Guarantee of Service and Security Market Organization         Ordering Online With Our Shopping Cart Prices         Shipping Personal Account Numbers ( Checking out is a snap with you have your own Account Number! )

Our Guarantee of Service and Security Our continuing operation depends entirely on your belief in our dedication to satisfy you with every order that you place with us. As I know that doing business online is new to many, I would like to say a few words about the service we promise to provide. If you have any concerns that I have failed to address, please send them to me at: Dave. Security Your personal information is used by us only in the completion of your order. We will never provide it to other parties. If you choose to order online and make payment using a credit card, your credit information is transmitted through a secure connection if the browser you use supports encryption. If you are using either Netscape or Internet Explorer you should notice that a secure connection is made when you checkout. If you are not sure that you have a secure connection , please contact me using the above e-mail link. We'll see what browser you're using and check things out together. Although our ordering system allows it, I do not recommend transmitting critical data, such as credit information, while using a non-secure connection. Browsers that support encryption are available free of charge on the Internet so there is no reason to take chances. Shipping We have confidence in our shippers and we will stand behind them. If your order arrives damaged we will take care of it. We do ask that you not accept any order that is obviously damaged. Notify us via e-mail and we will send a duplicate order the next day and then deal with the shippers ourselves. If you should discover damage only after opening the package, note the extent of the damage and we will replace those items that are a loss. Again, we will deal with the shippers and not trouble you. Our only requirement in this regard is that you notify us, via e-mail, within two days of the receipt of any damaged goods. Quality We are so confident in the quality of the items we have selected that we can guarantee it. If you ever receive an item that you are not happy with we will give you a credit for its value or, if you prefer, we will send you a refund for its value. Thank you for shopping at California Flavors. Dave Morrison Market Organization If you are a first time shopper at California Flavors you will be pleased to find that our online market is organized in much the same way as your local market. We have strived to combine the availability of product information with efficient Internet access. Before you start shopping, please let us point out a few features of our market organization. You may order online using our shopping cart system or by U. S Mail. The market is divided into aisles. They are listed and the Market Page. Located on the Market Page you will find a Market Map in the form of a table of every aisle in the market. This is a great place to get an overview of the market and for fast shopping. There is abundant information, often including images, for each product and producer. Just follow the links on the aisle pages. Remember, ordering and shipping information can be found by using the Information Page link located on the navigation bar at the top and bottom of every page. How to Order Online or by U.S. Mail Before getting started, remember that you can do a practice order to experience just how things are done. Simply do not finish the payment portion of the order form and do not submit it. Just have some fun! The cart system is very easy to use. All orders are initiated from the Aisle Pages. Simply enter the quantity of each item you wish to purchase in the "quantity window" to the right of the price of each item. Then click the "basket icon" located to the right of the quantity window to place the items in your basket. By the way, you may choose more than one item from any page and put them all in the basket at one time by clicking any of the basket icons on that page after making your selection. Clicking the "basket icon" button for the first time will take you to a page asking for your zip code and desired shipping method. Please read through our shipping information below on this page for an explanation of your shipping options. Make your choice and click the button on that page and you will go to your shopping cart window. In this window you can change the quantity of any item you have selected. You can also change your shipping choice from your shopping cart window. The total cost of your order is updated whenever you change the items in the cart or the shipping method. You can always see the total cost of your order by clicking the "View Your Cart" button located near the top of any aisle page. You return to the aisle page by click on the "Continue shopping" graphic below the table. Please do not use your browser's "Back" button to return to the aisle. The "Continue shopping" graphic resets all of the quantity numbers on the aisle page and thus avoids doubling of your order if you should decide to place additional items from that aisle into your shopping cart. Your browser's "Back" button will not reset the quantity numbers. If you are finished shopping, hit one of the "Check out now" buttons. There is one at the top and one at the bottom of each aisle page. There is also a checkout button on the site navigation bar located at the top of every page in our site. This will take you to the order form page. This page is nicely laid out and is self explanatory. Remember, feel free to make a practice order and simply don't submit it. If you would rather order by mail you can use the shopping cart system to help you. Simply use the shopping cart system and follow through the check out process. You will notice that there is an option to pay by check. Select this option and you will find that there will be a form to print. This form contains our mailing address. Mail the form with a check to that address. Please complete the process since there will then be an order automatically sent to us. This insures that your order will be ready when your check arrives. A word about our prices It is our hope that we can make the fine foods of California affordable across the country. Thus,we strive to keep our prices as low as possible. This includes our shipping and handling charges. You will note below that we have one flat charge for all UPS Ground shipments to any location in the Contiguous United States. There are several items found at California Flavors at prices comparable to those found in our local markets. We are able to do this in large part by purchasing our products exclusively from their producer. When we are able to purchase products at a bargain price, you will see this reflected in the price of that product on our Specials Page. Check this page often since it is changed when ever we can save you money on an item. Shipping Department Quick Steps Before Starting Your First Order And Determining Your Shipping Cost (The Short Story) If your order will be shipped outside the United States see about international shipments below on this page. For domestic orders have the Zip Code for the package's destination handy before you start your order. When you first add an item to your Shipping Cart you will be asked to choose a shipping carrier. Your shopping cart will always display your shipping cost for your order and your choice of carrier. Remember that you will be able to compare freight charges between shipping options by changing your selection for the carrier at any time while in your shopping cart window. That is, whenever you click the "View Your Shopping Cart" button located near the top of the pages containing items to be purchased. The "View Your Shopping Cart" button is also located immediately below the index at the top of this page. For detailed information regarding shipping please continue reading down this page. Otherwise, you're ready to go back and shop! Shipping Information And Carrier Options (The Long Story) Our Available Shipping Methods For Destinations Within The United States Our shopping cart is configured to allow you to choose either the United States Postal Service (USPS) or United Parcel Service (UPS) as the carrier for domestic orders. The shopping cart will calculate the shipping charge and allow you to change your choice of carrier as many times as you wish. This is how you can compare charges between the various shipping options. Our shopping cart calculation of shipping charges are meant to duplicate the freight charge you would pay if shipping the order yourself. While in practice there may be small variations, please note that we do not include any charge for materials or handling. Thus, we are confident that our shipping rates are very competitive and fair. For All Domestic Shipping Methods Entry of the destination's Zip Code is required on the first page you see after clicking the "Add to Your Shopping Cart" button the first time. Choosing The United States Postal Service You may choose the United States Postal Service for domestic orders by selecting "US Post Office Priority Mail" after adding your first item to your shopping cart. You will be asked to enter the destination's zip-code at this time. You will notice that Priority Mail is the only choice for US Mail. Parcel Post is only pennies less expensive and has much poorer service when compared to Priority Mail so we will not use. Choosing United Parcel Service On our default list, you will be given the choice between the following four selections from UPS. Entry of the destination's Zip Code is required on the first page you see after clicking the "Add to Your Shopping Cart" button the first time. UPS Ground Residential: This service is available to residents of the contiguous United State. UPS Ground Commercial: This service is available for shipment to business addresses within the contiguous United State. UPS Three Day Select: Features delivery within 3 business days to locations throughout the contiguous United States. UPS 2nd Day Air: Features delivery within 2 business days to locations throughout the United States and Puerto Rico. How To Make The Choice Between UPS and USPS Priority Mail (Things To Consider) There is no "best choice" between UPS and USPS Priority Mail in regards to both cost and time for delivery for all orders. In general, packages under four or five pounds are more economically shipped via USPS. This is particularly true for destinations more than several hundred miles from Northern California. As weight increases however, UPS seems to be more economical. Deliveries are usually made faster using USPS when to destinations in the Mid-West and further east. One nice feature that UPS offers is their tracking system that is available on their Web Site. This allows you to easily follow your package throughout its journey. Remember that you can compare the cost of shipping between any of the methods on our default list while you make your order. Then make your final carrier selection after you have filled your shopping cart and are ready to "check out". You can also investigate shipping charges at the UPS and USPS Web Sites before you start shopping. Special Choice For A Carrier If you wish to use a carrier other than UPS or USPS you may indicate this in the "Special Instructions" section on the order form. The cost for the order will be calculated and the new price will be confirmed before shipping. Please note that this will delay the shipment until the new price is approved by you. Shipment To A Destination Outside The United States Our shopping cart now supports international shipping. Upon selecting your first item to add to your cart you will be asked to choose a shipping method and a destination country. Choose one of the two international options, either ground or air. You can always change the shipping method at any time you are viewing your shopping cart by clicking on the link that is so labeled. Shipping Questions If you can not find the answers to your questions regarding shipping on this page, please ask us at: help@california-flavors.com. If you have a question about an order that has been placed, please remember to include the following information in the message. The order number you received by return e-mail. Please indicate if you did not receive an order number. The name of the person who placed the order. The date the order was placed. California Flavors Offers Personal Accounts Entering shipping and payment information can be the most time consuming aspect of ordering online. For our repeat customers we are now offering Account Numbers to ease this burden. After you have placed one order using any payment method you wish, simply indicate in the "Special Instructions" section of the check-out form that you wish to have an account number. We will send one to you via e-mail. You will then be able to check-out by entering only your name, account number, e-mail address, and phone number. Your account number will not allow any party to gain access to private information. It will be use in our office only to quickly retrieve your previous ordering information.